Privacy Policy

Introduction

Smart Alerts Pro ("we," "our," or "us"), a product by Synvoya, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Smart Alerts Pro mobile application (the "Service").

By using Smart Alerts, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal and Account Information

• Account Identifiers: When you sign in (anonymous or authenticated), we store a unique User ID in the cloud. If you use Google or Apple sign-in, your display name and email may also be associated with your account for purchase and entitlement management.
• Subscription & Entitlement Data: Your subscription tier (Free, Plus, Pro), promo code usage, and subscription platform (Android/iOS) are tracked in our Firebase backend to deliver premium features and manage upgrades.

Reminder and App Preferences

• Reminder Data: Reminders, notification times, custom notes, and repeat schedules.
• App Preferences: Chosen notification sounds, themes, and settings.

Usage and Analytics

• Subscription Events: Subscription upgrades, downgrades, and promo code redemptions are recorded as anonymous, aggregated events in Firebase Analytics for product improvement. We do not track screen views or navigation patterns.
• Promo Code Tracking: When you redeem a promo code, information about the code, tier, discount, and platform is tracked in an analytics event, but not linked to personal content within your reminders.

Device & Technical Information

• Device Identifiers: Device or session tokens for authentication and push notification delivery.
• Platform Information: Operating system type (iOS/Android).
• App Performance Data: Crash reports and performance metrics (anonymous).

Firebase Data (Read-Only)

• App Icons: Downloaded from Firebase Storage for display purposes only. No image data is collected or stored by us.
• App Metadata: A curated list of app names and identifiers is fetched read-only to help you set up reminders.

How We Use Your Information

Core Functionality

• Local Storage: Your reminders and notification schedules are always stored locally and are never uploaded or analyzed for content.
• Cloud Storage for Subscription: Your subscription, promo, and entitlement status are securely stored in Firestore to manage access and restore purchases across devices.
• Notifications: Device tokens and IDs are used solely to deliver reminders.

Service Improvement & Analytics

• Analytics: We use Firebase Analytics to understand app usage patterns, such as which features are used, which promo codes are redeemed, and how users transition between tiers. This data is used in aggregate and is not tied to content in your reminders.
• Bug Fixes & Optimization: Crash reports and aggregate performance metrics are used to improve app stability and performance, never including reminder or content data.

Data Storage and Security

Local Storage

• Device-Only Reminder Content: All reminder and note data remain on your device and are not sent to us or any third party.
• App Deletion: Removing the app deletes all locally-stored reminder data. Cloud-based subscription/account data may persist for legal/auditing purposes in compliance with applicable laws.

Cloud Storage (Firestore & Google Sign-in)

• User Accounts & Entitlements: Your subscription status, associated email (if using Google/Apple sign-in), purchase entitlements, platform, and promo code redemptions are associated with your unique account in Firestore.
• Authentication: Uses Firebase Authentication (anonymous, Google, or Apple sign-in) to confirm and restore entitlements across reinstalls or devices.
• Data Minimization: No reminder contents, app notes, or to-do lists are ever uploaded to our servers.

Security Measures

• Encryption: All server communication (including analytics) uses HTTPS.
• Cloud Security: Firestore and Firebase Authentication enforce access controls so only you (the authenticated user) can access or update your subscription/account data.

Data Sharing

We DO NOT Share User Content

• No Reminder Sharing: Reminder content and personal notes are never accessed, collected, or shared.
• No Third-Party Sales: User content and account data are never sold or shared with advertisers or external brokers.
• Aggregate Usage Analytics Only: Product improvement decisions are made using statistics and trends, without reference to individual user content.

Legal & Safety Exceptions

We may disclose aggregate or account data if required:

• Legal requirements: To comply with laws or valid legal processes.
• Safety & Integrity: To protect users, the app, or the company.

Your Privacy Rights and Control

• Access & Correction: You can view or correct account-related details (email or display name) via your sign-in provider.
• Right to Erasure: Delete your account via the app or by request; all cloud account data (entitlements, subscription, and promo history) will be removed where permitted by law.
• Data Portability: You can retrieve your reminder data by using your device's native backup system.
• Settings Control: All notification, reminder, and local data remain under your direct device control.
• Account Data: Linked email/name (if any) are only used for account restoration and entitlement purposes.

Children's Privacy

Smart Alerts is safe for all ages:

• Reminder Content Privacy: Never uploaded.
• Account/Analytics Data: Used only as described above and not for profiling individuals under age 16 for advertising.
• No Messaging or Social Features: No communication between users.

International Users

• Cloud Account Data: Account data (entitlement, promo, email) may be stored in the United States or other regions via Google's infrastructure, subject to strict privacy and security controls.
• Local Reminder Data: Always stays resident on your device.

Changes to This Privacy Policy

We will announce major changes by updating the "Last Updated" date. You are advised to review this policy regularly.

Third-Party Services

App Functionality

• Firebase Firestore: Stores subscription entitlements, purchase history, and account records.
• Firebase Storage: Hosts app icons fetched read-only for display.
• Firebase Authentication: Manages account creation and sign-in (Google, Apple, or anonymous).
• Firebase Remote Config: Delivers promotional offer information to the app.
• Firebase App Check: Verifies that requests come from your authentic app installation.
• Apple Push Notification Service / Firebase Cloud Messaging: Delivers scheduled reminder notifications.
• Apple StoreKit / Google Play Billing: Processes in-app subscription purchases securely through the respective platform.

App Improvement (Aggregate Data Only)

• Firebase Analytics: Tracks subscription events (upgrades, downgrades, promo redemptions) and billing events. Does not track screen views or navigation. Never uploads reminder or note content.
• Firebase Crashlytics: Collects crash reports and stack traces for stability improvements. Does not include user content.

Important: Your personal reminders are never transmitted to us or any third party. Only account-related (subscription, promo, entitlement) and anonymized analytics events are processed off-device.

What Stays Local vs. What Is Cloud-Based

Stays on Your Device (Private)

• All reminders, notes, and daily schedules
• Local preferences, themes, notification sounds

Cloud-Based (Minimized)

• Subscription and entitlement records (user ID, tier, promo code, associated email if applicable)
• Anonymous analytics events (subscription changes, promo code redemptions, billing events)
• Crash/error reports (technical only, no content)